Effective Date: August 2023

At Browns Brothers, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Data Collection and Use

We collect and process personal information you provide to us when you interact with our website, make a purchase, or engage with our services. This information may include, but is not limited to:

• Name, contact information, and address

• Payment details for transactions

• Information about your pet and preferences

• Communication preferences

• We use this information to:

• Process and fulfill your orders

• Communicate with you about your orders and inquiries

• Personalise your shopping experience

• Improve our products and services

• Comply with legal obligations

2. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with trusted service providers who assist us in conducting our business operations, such as payment processors and shipping companies. These third parties are required to use your information only for the purposes we specify and to keep your data confidential.

3. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

4. Your Rights

You have the following rights under the GDPR:

• The right to access and receive a copy of the personal information we hold about you.

• The right to rectify inaccurate or incomplete information.

• The right to withdraw consent where applicable.

• The right to request the erasure of your data (subject to legal requirements).

• The right to restrict or object to processing of your data.

• The right to data portability, allowing you to receive your data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the information provided in Section 6.

5. Security

We implement appropriate technical and organisational measures to ensure the security of your personal information. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. We encourage you to take steps to protect your own information.

6. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact our Data Protection Officer at:

Email: info@brownsbrothers.com

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on our website with the effective date.

By using our services, you consent to the terms of this Privacy Policy. Thank you for trusting Browns Brothers with your personal information. Your privacy is our priority.

These Terms and Conditions of Sale ("Terms") govern your purchase of products from Browns Brothers ("we," "us," or "our") through our online shop. By placing an order, you agree to these Terms. Please read them carefully before making a purchase.

1. Order Acceptance

All orders placed through our online shop are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, inaccuracies, errors in pricing, or if we suspect fraudulent activity.

2. Pricing and Payment

All prices displayed on our website are in GBP (£) and include applicable taxes unless otherwise stated. Payment is due at the time of placing the order. We accept major credit and debit cards. You agree to provide accurate and complete payment information and authorise us to charge your selected payment method for the total order amount.

3. Product Availability

Product availability is subject to change without notice. In the event that a product you ordered is out of stock or unavailable, we will notify you and provide alternatives or issue a refund for the unavailable item.

4. Shipping and Delivery

We currently ship within the UK only. We strive to process and dispatch orders promptly. Shipping and delivery times are estimates and may vary based on your location and other factors. You will receive a confirmation email with tracking information once your order is dispatched. We are not responsible for any delays or damages caused by the shipping carrier.

5. Returns and Exchanges

We want you to be satisfied with your purchase. If you receive a damaged or defective product, please contact us within 7 days of receipt. We will provide instructions for returning the product or issuing a replacement or refund. Please refer to our Return Policy for detailed information.

6. Cancellations

You may cancel your order before it has been dispatched. Once an order has been dispatched, it cannot be cancelled. Please contact us as soon as possible if you wish to cancel your order.

7. Product Information

We make every effort to provide accurate product descriptions, images, and information. However, colors and sizes may vary slightly due to differences in screens and manufacturing processes. We do not guarantee that the product descriptions or other content on our website are error-free, complete, or current.

8. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of Browns Brothers and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use our content without our written consent.

9. Limitation of Liability

To the extent permitted by UK law, Browns Brothers shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or purchase of our products. In no event should you allow your pet to use our products unattended, nor should you leave any children unattended in the presence of our products as it may present a choking hazard.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on our website. It is your responsibility to review these Terms periodically.

By placing an order, you acknowledge and agree to these Terms and Conditions of Sale. If you do not agree with any part of these Terms, please do not proceed with your purchase.

At Browns Brothers, we want you and your furry friend to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 7 days of receipt, subject to the following terms and conditions:

1. Eligibility for Returns

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Personalised or customised items cannot be returned unless they are damaged or defective.

Due to sanitary reasons, should an item become damaged after use, you will no longer be eligible for a return.

2. Return Process

To initiate a return, please follow these steps:

• Contact our Customer Service team at info@brownsbrothers.com within 7 days of receiving your order, and provide your order number and details of the item you wish to return.

• Once your return request is approved, we will provide you with instructions for returning the item. We may ask to see images of the product at our discretion.

• Please securely package the item in its original packaging to prevent damage during transit.

3. Return Shipping

The customer is responsible for the cost of return postage and any associated fees.

We recommend using a tracked and insured shipping method for your return. We are not responsible for items lost or damaged during return shipping.

Return postage costs are non-refundable.

4. Refund Process

Once we receive and inspect the returned item, we will notify you via email regarding the status of your return.

If the returned item is approved, we will process the refund to your original payment method within 5 days.

Shipping costs are non-refundable, and any applicable return shipping costs will be deducted from your refund.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the original item following the instructions above and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 10 days of receiving your order. We will arrange for a replacement or issue a refund, including return postage costs.

All items undergo a thorough quality inspection prior to shipping.

7. Non-Returnable Items

Gift cards and promotional items are non-returnable and non-refundable.

Personalised or customised items are only eligible for return if they are damaged or defective.

8. Changes to Returns Policy

We reserve the right to update or modify this Returns Policy at any time. Any changes will be effective upon posting on our website.

Please note that this Returns Policy does not affect your statutory rights as a consumer under UK law. If you have any questions or concerns about our Returns Policy, please contact us at info@brownsbrothers.com.

By making a purchase with Browns Brothers, you acknowledge and agree to this Returns Policy. If you do not agree with any part of this policy, please do not proceed with your purchase.

Free treats over £5 offer

Offer valid between 21/10/2024 and 01/11/2024. Purchase must be made directly at www.brownsbrothers.com. Offer available whilst stocks last. This offer may be withdrawn at any time. Only valid on purchases over £5. Information about the free treats included in this offer can be found here. The free gift cannot be transfered or remeeded against another product.